Privacy Policy
This Privacy Policy (“Policy”) explains how Key Gems International Co., Ltd. (“KEY GEMS”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or interact with our website www.keygems.net (the “Website”). Please read this Policy carefully before using the Website.
Your access to and use of the Website constitutes your agreement to this Privacy Policy. If you do not agree with this Policy, please do not use the Website or provide any personal information through it.
Information We Collect
We may collect personal information that you provide to us directly, as well as information collected automatically during your interaction with the Website.
a. Information You Provide Voluntarily
Name, email address, phone number, billing/shipping address
Information submitted through contact forms or inquiries
Order details, transaction information
Preferences or other details you choose to provide
b. Information Collected Automatically
IP address, browser type, device identifiers
Pages visited, time spent, and other usage data via cookies or analytics tools
How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders
To respond to your inquiries or customer service requests
To provide updates, promotions, or other communications (only with your consent)
To improve and personalize your experience on the Website
To comply with applicable legal obligations and enforce our Terms of Use
To protect the integrity and security of our systems and services
Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You may adjust your browser settings to refuse cookies, but this may limit certain functionalities of the Website.
Sharing of Personal Information
We do not sell or rent your personal data. We may share your information only in the following circumstances:
With service providers and business partners (e.g., delivery companies, payment processors) to fulfill services on our behalf
When required by law, regulation, legal process, or government request
In connection with a business transfer (e.g., merger, acquisition, or asset sale)
Your Rights
Depending on your location and applicable data protection laws (such as the Thailand PDPA or other international standards), you may have the right to:
Access your personal data
Request correction or deletion of your data
Withdraw your consent (where applicable)
Object to or restrict certain forms of processing
Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us through the “Contact us” section of the Website.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. We will securely delete or anonymize your data when no longer needed.
Security of Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.
Third-Party Links
The Website may contain links to third-party websites not operated or controlled by KEY GEMS. We are not responsible for the privacy practices of such third-party sites. We encourage you to review their respective privacy policies.
Children’s Privacy
The Website is not intended for children under the age of 20. We do not knowingly collect personal data from anyone under this age. If you believe we may have collected such data, please contact us for deletion.
Changes to This Policy
We reserve the right to update or revise this Privacy Policy at any time, and such changes will be effective immediately upon posting on the Website. We encourage you to review this Policy periodically.
Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of Thailand, and any disputes shall be subject to the jurisdiction of the courts in Bangkok, Thailand.
Contact Us
For any questions regarding this Privacy Policy, your personal information, or to exercise your rights under this Policy, please contact us at:
Key Gems International Co., Ltd.
Bangkok, Thailand
Email: info@keygems.net
Phone: +66 8 4331 3888
Contact Form: https://www.keygems.net/contact