Privacy Policy

This Privacy Policy (“Policy”) explains how Key Gems International Co., Ltd. (“KEY GEMS”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or interact with our website www.keygems.net (the “Website”). Please read this Policy carefully before using the Website.

Your access to and use of the Website constitutes your agreement to this Privacy Policy. If you do not agree with this Policy, please do not use the Website or provide any personal information through it.

Information We Collect

We may collect personal information that you provide to us directly, as well as information collected automatically during your interaction with the Website.

a. Information You Provide Voluntarily

  • Name, email address, phone number, billing/shipping address

  • Information submitted through contact forms or inquiries

  • Order details, transaction information

  • Preferences or other details you choose to provide

b. Information Collected Automatically

  • IP address, browser type, device identifiers

  • Pages visited, time spent, and other usage data via cookies or analytics tools

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To respond to your inquiries or customer service requests

  • To provide updates, promotions, or other communications (only with your consent)

  • To improve and personalize your experience on the Website

  • To comply with applicable legal obligations and enforce our Terms of Use

  • To protect the integrity and security of our systems and services

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You may adjust your browser settings to refuse cookies, but this may limit certain functionalities of the Website.

Sharing of Personal Information

We do not sell or rent your personal data. We may share your information only in the following circumstances:

  • With service providers and business partners (e.g., delivery companies, payment processors) to fulfill services on our behalf

  • When required by law, regulation, legal process, or government request

  • In connection with a business transfer (e.g., merger, acquisition, or asset sale)

Your Rights

Depending on your location and applicable data protection laws (such as the Thailand PDPA or other international standards), you may have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw your consent (where applicable)

  • Object to or restrict certain forms of processing

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us through the “Contact us” section of the Website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. We will securely delete or anonymize your data when no longer needed.

Security of Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.

Third-Party Links

The Website may contain links to third-party websites not operated or controlled by KEY GEMS. We are not responsible for the privacy practices of such third-party sites. We encourage you to review their respective privacy policies.

Children’s Privacy

The Website is not intended for children under the age of 20. We do not knowingly collect personal data from anyone under this age. If you believe we may have collected such data, please contact us for deletion.

Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time, and such changes will be effective immediately upon posting on the Website. We encourage you to review this Policy periodically.

Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of Thailand, and any disputes shall be subject to the jurisdiction of the courts in Bangkok, Thailand.

Contact Us

For any questions regarding this Privacy Policy, your personal information, or to exercise your rights under this Policy, please contact us at:

Key Gems International Co., Ltd.

Bangkok, Thailand
Email: info@keygems.net
Phone: +66 8 4331 3888
Contact Form: https://www.keygems.net/contact

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